Datenschutzerklärung
Privacy Policy
Introduction
This Privacy Policy describes how Solevian (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our site, use our services, make a purchase from Solevian (the “Site”), or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, website visitor, or any other individual whose information has been collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with our legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information you provide directly to us through our Services may include:
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Basic contact details, including your name, address, phone number, and email address.
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Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information, including your username, password, and security questions.
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Shopping information, including the items you view, add to your cart, or add to your wishlist.
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Customer support information, including information you choose to include in communications with us, for example when sending a message through the Services.
Certain features of the Services may require you to provide specific information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information Collected Through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use the Site and your account, including device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.
Information Obtained from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Companies that support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (for example, bank details, credit or debit card information, and billing address) to process payments, fulfill orders, and provide requested products or services as part of our contract with you.
When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we — or third parties we work with — may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information obtained from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies or practices. For more information, please see the section “Third-Party Websites and Links.”
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services and perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other access details. If you believe your account has been compromised, please contact us immediately.
Communicating with You
We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to remain responsive, provide effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies used by Shopify, please visit: https://www.shopify.com/legal/cookies.
We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can configure your browser to remove or reject Cookies. Please note that removing or blocking Cookies may negatively impact your user experience and cause some features of the Services to function improperly. Blocking Cookies may not completely prevent information sharing with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:
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To vendors or third-party service providers who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
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To business and marketing partners, including Shopify, to provide services and deliver advertisements. These partners will use your information in accordance with their own privacy policies.
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When you direct us, request us, or consent to our disclosure of certain information to third parties, such as for product shipping or through the use of social media widgets.
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To our affiliates or within our corporate group, in our legitimate interest to manage our business.
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In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas or warrants), enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to post content in a public area of the Services, that content will be public and accessible to anyone.
We do not control who may access the information you choose to make public and cannot guarantee that those who have access will respect your privacy or maintain security. We are not responsible for the privacy, security, accuracy, or use of information you make publicly available.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you follow those links, please review their privacy policies and terms of service. We are not responsible for the privacy, security, or accuracy of third-party websites. Information shared on third-party platforms may be visible to other users without restriction.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge of “sharing” or “selling” personal information of individuals under 16 years of age as defined under applicable law.
Security and Retention of Information
No security measure is perfect or impenetrable. We cannot guarantee absolute security. Information transmitted to us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive information.
The length of time we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
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Right of access / right to know
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Right to deletion
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Right to correction
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Right to data portability
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Right to restrict processing
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Right to withdraw consent
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Right to appeal
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Managing communication preferences
You may exercise these rights through our Site or by contacting us using the details below. We will not discriminate against you for exercising these rights.
Complaints
If you have complaints regarding how we process your personal information, please contact us. Depending on your place of residence, you may also have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred to, stored, and processed outside your country of residence, including in the United States. When we transfer data outside of Europe, we rely on recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses.
Contact
If you have any questions about our privacy practices, this Privacy Policy, or if you wish to exercise your rights, please contact us at: